How ICICI Lombard has gained the trends of technology towards customer success goal?
New technology trends are setting benchmarks everyday. And not only for you but also for the companies that are serving you, technology is important. ICICI Lombard, the beast known for all major insurance like personal and business insurance has adopted all the modern technology standards that a new age insurance firm must be using.
Let’s have a look at what ICICI Lombard is up to
#1 Mobile Friendly Website
The first thing first, anyone looking for information as to their existing policy or looking forward to purchase one, will be likely to search it on mobile. The use of mobile phone has rapidly increased.
People order food, clothing and even medicines online using their phones.
Keeping the view in mind, ICICI made all the content on their site, mobile responsive. It does not only help them to gain more customers but also help customers to easily navigate the website on a mobile phone or any other device.
#2 Mobile App (Insure App)
Not just an ordinary mobile app. The mobile app is actually able to entertain a user by its features.
Just in case your motor policy is about to expire, you need to upload the picture of the same using the mobile app. It will tell you the renewal price will all the requirements.
Now that this is easy and awesome.
#3 Risk Assessment App
Are you worried about the risk assessment of your low sum insured property?
Just upload the a photo of the same and geocode it to get an idea of the risk location. Isn’t it cool?
#4 Chat Bots
There are 4 chat bot projects. Out of which, 3 are live and 1 is being tested.
This kind of technology help customers to decide on their policy purchase, renewal and so on. On the other hand, second chat bot helps the agents to evaluate the quote on proposed fire risk for faster processing.
Over to you
Have you ever purchased an insurance policy? How was your experience? I would like to know through the comment section.